GETTING THERE
Cancún International (CUN)
Resort Transfer
Your Riviera Maya journey begins here. After immigration and customs, follow the transfer instructions included with your travel package.
Transportation from Cancún International Airport to Grand Palladium White Sand is already included with your travel package. Transfer details and meeting instructions will be provided before departure.
Arrival & Check-in
- Check-in from 3:00 PM.
- Passports ready.
- Bellboy service available.
BEACH, POOLS & POOL BARS
RESTAURANTS & BARS
ZENTROPIA SPA
RESORT ACTIVITIES
White-sand beach with loungers and shaded areas
Multiple pool areas throughout the resort
Swim-up bars at select pools
Poolside drinks and casual bites
Daily beach and pool activities may be available
Different pool areas may offer quieter or livelier atmospheres
Pool bar hours, beach service, and daily activity schedules may vary. Please check the Palladium app during your stay for the latest information.
À LA CARTE DINING
La Adelita — Mexican
El Dorado — Steakhouse
Sumptuori — Japanese
Portofino — Italian
La Paisana — Argentinian
Bahia e Brasa — Brazilian
Poseidon — Seafood / beachfront
Chang Thai — Thai
Most à-la-carte dinner restaurants generally operate around 5:30 PM–10:30 PM, but hours and availability may vary.
Optional Spa Treatment
Wellness and relaxation services Hydrotherapy / water circuit areas, if available
A quiet option for guests who want to relax and recharge
Note: Spa services may require advance reservations and may have an additional cost. Please check availability and current hours during your stay.
CLASSES & EXPERIENCES
Mixology, cooking, dance classes, painting, and other rotating resort activities.
FITNESS & WELLNESS
Yoga, Pilates, aqua fitness, spinning, and access to the gym.
SPORTS
Tennis, padel, pickleball, volleyball, basketball, soccer, and mini golf.
EVENING ENTERTAINMENT
Live music, DJs, theater shows, and themed events.
Activities and entertainment schedules change daily. Please check the Palladium app or the resort’s daily program for current times and locations.
BRAVO Dinner & Dance Experience
Guests staying 5 nights or more may be eligible for one BRAVO Dinner & Dance experience per room, per stay. Reservation may be required at check-in.
BUFFET & CASUAL DINING
La Laguna — International buffet, lunch approximately 11:00 AM–5:00 PM
La Dalia — International buffet / self-service dining
El Gran Azul — Casual poolside dining / buffet-style option
Las Olas — Casual food-truck style dining, approximately 11:00 AM–5:00 PM
Restaurant hours, availability, and reservation requirements may change. Please check the Palladium app during your stay for the latest schedules and menus.
OUR RECOMMENDATIONS
OUR RECOMMENDATION
Aktun Chen
Natural park featuring caves and cenotes.
Playa del Carmen
Shops, local food, and beach clubs on the famous Fifth Avenue.
Tulum
Ancient Mayan ruins overlooking the turquoise sea.
